Since the day our local Family Dollar opened I have been a patron there. (MANY years!) Yesterday I was suprised to leave the store feeling that my business was not appreciated.
The store has done some extensive remodeling and had a "Grand Re-Opening" coupon for $5 off a $25 purchase (no requirements listed). I purchased $26 worth of merchandise and paid for $10 of it with coupons. When I handed the cashier their own store coupon for $5 off and it would not scan she asked her supervisor why and they stated that my total was no longer $25 so they could not accept the coupon. WHAT?? I reminded them that no such stipulation was on the coupon and I shouldn't be penalized because I used manufacturers coupons to PAY for part of my purchase. The supervisor stated..."That's just the way it is...sorry" I told her I was sorry too because she was going to have to put the entire purchase back. As I exited the store I noticed a sign ~ "We honor manufacturers coupons" and couldn't help but state out loud "Sure you do!"
If this store did not have such a quick turn-around of employee's ~ the problem may have been resolved. (my years of patronage appreciated)
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